Tag Archives: Team-Player

Loyalty on the Front Line

December 6, 2011 by Joyce Richman
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It wasn’t that long ago that business hired receptionists and clerical staff  to answer phones, set appointments, do some billing and, generally speaking, manage the public. They wanted these folks to be warm, friendly, helpful, and have a good work ethic. Now those jobs are called “front line” and they come with a warning: “be careful out there”. Companies still want their employees to meet, greet, and serve the public in ways that are inviting Continue reading →

Heads Up – The Future Has Landed

October 5, 2010 by Joyce Richman
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Frank needs some help and no one here seems to be able to get through to him. I asked Frank’s boss to describe the problem. His response told me more about what it wasn’t than what it was.“Frank’s not rude or withdrawn; he’s not outspoken or overbearing. He never gets angry. The guy is very intelligent. He understands how our business works and does what it takes to get his job done. We could let Continue reading →

Too Much Aggressiveness Eventually Catches Up to You

September 28, 2010 by Joyce Richman
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Frank strode into the room like he owned it. He was tall, imposing, and downright charming. As soon as we sat down, it was another matter.  He cut to the chase: his direct reports were all wrong and his peers were all stupid. He had managed  to the bottom line, had pushed his people hard. He made money and that was what stakeholders expected of him. He didn’t have a problem, the employees did. And Continue reading →

Keeping Your Balance with Reorganization

July 13, 2010 by Joyce Richman
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Heads up, friends and neighbors. Companies are reorganizing and if you’re working for them you know what that means: the earth is going to move under your feet. If you want to keep your balance even as those around you might be losing theirs, think about what you want to do, what you say and who you to say it to. Let’s begin with the “Don’ts”: Don’t engage in a whisper campaign against management. In Continue reading →

It’s Always a Good Time for Change

May 11, 2010 by Joyce Richman
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According to the political writers, pundits, pollsters, and candidates, this is a time for change. Some describe change in ways that engage our hearts and imaginations. Some describe change in terms that are pragmatic and time bound. When you call and email questions about jobs and your career, you want to talk about change. Some of your concerns focus on the future, some are about practical necessities, and some are fundamental to your systems of Continue reading →

Jack of All Trades; Master of None

April 13, 2010 by Joyce Richman
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Bright, talented and articulate, he’s ready to do anything and seems poised to do it all. Yet he’s stuck. He’s the pin of a pin wheel, seeing multiple possibilities spinning by and instead of grabbing hold, is overwhelmed by them all. He’s concerned that: He’s a jack of all trades and master of none. His eclectic interests attract him to a variety of opportunities. He can’t focus on one job and dedicate himself to it. Continue reading →

Take Time, Take Charge: Do Circumstances Block Your Way?

March 16, 2010 by Joyce Richman
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The answer lies somewhere in the pause. How many situations have you made worse because you stepped in where you weren’t needed, said more when less was enough, and offered opinions when none were requested? How many times do you wish you’d said more, because less wasn’t enough? When you wish you’d offered a kind word or a statement of support? There is nothing heroic about speaking first if speaking last is the wiser choice. Continue reading →

Professional Maturity vs. Social Sophistication

February 16, 2010 by Joyce Richman
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He said that he was impatient, hard driving, focused, bottom-line. That he had trouble with people who wanted to think aloud, taking everyone’s time, noodling about what ought to have been immediately clear to everyone present. That his idea was good, it was the right thing to do and the right time to do it. So, he did what any clear thinking person would have done, he blew up. Well, not totally. But he did Continue reading →

Is the “Tough Gal” on the Derailment Track?

January 12, 2010 by Joyce Richman
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This gal is tough. She’s smart, quick, aggressive, and focused. You better know what you’re doing or she’ll nail you, whether you’re in a meeting with clients or sitting down with your boss and the CEO. She’s arrogant. She swaggers when she talks, and she’s dismissive of any opinion that doesn’t agree with hers. She keeps her job because she delivers. She keeps her promises and she makes money. Her peers, subordinates, even her bosses Continue reading →

Placing Our Challenges in a Time Capsule

December 29, 2009 by Joyce Richman
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Time Capsules. Why would anyone in 2110 be interested in what we did or thought in 2010 if no one seems to care about what we’re thinking or doing right now. “That? We did that.” “Been there, done that.” “Oh no, not that!” Are they likely to be intrigued by the artifacts of our technology? Influenced by the incivility of our interactions? Impressed by the chaotic management of our business processes? We haven’t done a Continue reading →

How to Make Team Building Effective

December 15, 2009 by Joyce Richman
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A manager says he’d like us to conduct team building programs for his employees. “You know, something where you take them outside and teach them how to work together”. “Why?” we ask. “What do you want to accomplish?”  Hesitation. “I want them to work together better than they do now. They barely talk to each other, and when they do, it sounds more like sniping than conversation. Worse than that, they line up at my Continue reading →

Hats Off to Those Leading the Nonprofit Sectors

December 8, 2009 by Joyce Richman
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Here’s to you who direct non profit agencies. Your challenge is Herculean. You’re called upon to be all things to all people and to smile beatifically while you’re doing it. You are supposed to lead, manage, empower, empassion, conceptualize, sanitize, systemize, and fund raise on a shoe string budget and a strung thin staff. The boss is your board, the public is your client, and you are your most severe critic. And that’s just part Continue reading →

Are You a Greater Risk Than a Reward?

November 4, 2009 by Joyce Richman
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How’s this for a cautionary tale? “He is so blatant in his demands it’s just breathtaking. That’s his style; impolite, self centered, arrogant, dismissive. I’m not alone in this opinion but I may be the only one willing to take what he dishes out. I’ve been working here ten years, the last five, for him. I’m one of the few still standing. He intimidates everyone, including our company’s President. We’ve had constant churn since he Continue reading →

Economic Shifts and Challenges

September 24, 2009 by Joyce Richman
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Like it or not, employed or not, you’re in the middle of the busiest business intersection you’re likely to experience. It’s hard to know whether to wait for traffic to clear, cross against it, or jump in and go with the flow. One thing’s for sure, you can’t stay in one place for long, so what do you do? Let’s look at the possibilities. Wait for traffic to clear: The last time the economy went south Continue reading →

Be A Team Player

September 21, 2009 by Joyce Richman
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Most people consider themselves team players. Many of their team-mates disagree. Patrick Lencioni, in his book The Five Dysfunctions of a Team, does a deep dive into what produces highly functional teams as well as what creates dysfunction.  He lists behaviors that derail the best of intentions as 1. Absence of trust. 2. Fear of conflict. 3. Lack of commitment 4. Avoidance of accountability and 5. Inattention to results. In For Your Improvement, A Guide Continue reading →