Question from a reader: How do I deal with petty complainers?

October 4, 2011 by Joyce Richman
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A reader asks: Q: I enjoy my work but have no tolerance for petty people and this place is filled with them. They constantly complain about each other. What makes it worse is that the department head seems to buy into whatever is being said so now she’s part of the problem. I try to stay out of it but it’s inescapable. I know I need to find a job somewhere else but why should Continue reading →

Questions: The Customer is Always…?

September 27, 2011 by Joyce Richman
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Q: How does a retailer, operating a very legitimate business, protect his/her company from misguided customers who are very clearly inappropriate in their demands and yet threaten all types of exposure and legal measures to get their way? Seems to me that this is a form of extortion… the customer isn’t always right! A: I asked several local retailers their take on the subject and received a variety of responses from them. Here’s a sampling: Continue reading →

Question from a reader: Left after layoffs

August 30, 2011 by Joyce Richman
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Q: “I like what I do but after three years and living through three downsizings I still don’t feel like I fit in or belong here. My prior experience and the way I carry myself professionally have made me unpopular. Being popular is not my goal but I feel like I’m not able to contribute fully when I feel so isolated. Help! My work life is becoming the pits.” A: This reader describes several concerns at Continue reading →

Question from a reader: What do I do if I’m left hanging?

August 16, 2011 by Joyce Richman
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Q: It is very frustrating and unprofessional to keep someone “hanging” after an interview and not inform them if they have the job or not. People want to work and want to know if they should continue their search. Over the past year I’ve been on at least two dozen interviews and several firms never informed me as to the status of their selection process. What’s your take on this? A. Unless you’ve experienced both Continue reading →

Putting Your Best Foot Forward: Interviews

March 1, 2011 by Joyce Richman
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We’re getting calls and emails from readers who have questions and concerns about layoffs. Here’s a sampling: “With all this talk about layoffs, I’m so worried I can’t concentrate on my job. What can I do?” The last thing you want to do is worry yourself out of a job. Change your unrealized fear from something you can’t control to something you can. Put together an employment emergency kit. Fill it with a financial plan, Continue reading →

Questions: The Customer is Always…?

February 8, 2011 by Joyce Richman
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Q: How does a retailer, operating a very legitimate business, protect his/her company from misguided customers who are very clearly inappropriate in their demands and yet threaten all types of exposure and legal measures to get their way? Seems to me that this is a form of extortion… the customer isn’t always right! A: I asked several local retailers their take on the subject and received a variety of responses from them. Here’s a sampling: Continue reading →

Deer in the headlights

February 1, 2011 by Joyce Richman
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Q: “I’m in my mid-forties. By now you’d think I’d have figured out how to get a job, but I’m still a deer in the headlights when it comes to interviewing. I review study guides, memorize websites, and I practice. I practice in front of the mirror, when I’m walking my dog, even on my commute to work. I think I’m ready, I go on the interview, and I feel like I did when I Continue reading →

Families and Unemployment

December 9, 2010 by Joyce Richman
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Joyce Richman facilitated a panel discussion at a special December 2010 meeting of the FPC Jobs Group.  Hosted at the First Presbyterian Church in Greensboro, NC, the panel worked with more than 70 people to manage the effects that long-term unemployment is having on families.  When one member of the family is unemployed, they whole system has to deal with it.  The program was designed to provide families with some ways to cope emotionally and Continue reading →

Too Little…Too Late

November 23, 2010 by Joyce Richman
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In the last few weeks I’ve had questions from four people, each from a different part of the country, all having an identical complaint: No one  is willing to say you’re in trouble until they’re ready to fire you. Four people are on the termination bubble: A senior vice president of a heavy machinery manufacturer; a manager of a retail outlet; a marketing director of a technology company; the head of housekeeping for a large hotel chain. Continue reading →

Question from a reader: Is my resume better than I am?

August 31, 2010 by Joyce Richman
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Q: I’m getting interviews. I’m not getting offers. Does this mean that my resume is better than I am? A: It sounds as if your resume is doing a better job speaking for you than you are speaking for yourself. If that’s the case, you’ll want to know how you’re missing the mark. Those answers can come from a combination of soul-searching, self awareness and candid feedback from people who know you best. To jump Continue reading →

Jet Blue Column Generates Responses

August 20, 2010 by Joyce Richman
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The Jet Blue flight attendant event was the basis for my August 15, 2010 column in the Greenboro News & Record.  I receive a few emails about my suggestion that there were other things to try before emulating the actions of the frustrated Jet Blue flight attendant. An except from my column: Understanding the other person’s perspective and knowing their story enables you to frame the exchange and navigate the intersection differently than you otherwise Continue reading →

Readers Respond to “No Excuses” Article

August 18, 2010 by Joyce Richman
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My August 8, 2010 career column in the Greensboro News & Record, entitled, “Excuses Get You Nowhere,” generated a few responses that I wanted to share with blog readers.  First, a few summary bullet points of the column if you don’t have time to click through to the News & Record: Excuses, no matter how valid, justified or prevalent, are your own worst enemy in finding a job. Take your excuses and find a way Continue reading →

Questions from Readers

July 27, 2010 by Joyce Richman
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Q:   I’ve been unemployed for the past 18 months and have worked dozens of part time jobs during that time. If I list each job separately, I’ll look like a major job hopper. What do you suggest I do? A:  State the obvious: that you’ve worked temporary positions since (give the date) that enable you to serve a wide range of client organizations in a variety of ways that add value. Q:   I’ve been fired, Continue reading →

One More Tough Question Answered

June 29, 2010 by Joyce Richman
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What’s a tough interview question? One you don’t know how to answer. I don’t want to be asked why there are so many gaps in my resume. I don’t want to be asked why I went to a top school, got great grades, and then spent the next three years in dead-end jobs. I don’t want to be asked about my ‘five year plan’ because I don’t have a one year plan. I don’t want Continue reading →

Tough Questions Have Answers

May 25, 2010 by Joyce Richman
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Interview questions that are difficult typically ask about “why and how” not “what and when.”  They focus on demanding workplace issues, events, personalities, and the actions you’ve taken or didn’t take regarding them. When you do a good job responding to these questions you show self awareness and an ability to organize and articulate your thoughts in ways that are logical and understandable. You describe cause and effect and connect facts that may appear unrelated Continue reading →

Questions from Readers for All Ages

April 27, 2010 by Joyce Richman
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Q: My anxiety is through the roof. Yesterday I talked back to my boss, something I never do. I apologized and he said we’re OK but I’m not so sure. He seems to be avoiding me and now I’m more concerned than ever. Should I start looking for another job? A: Exhale. If looking for another job helps you feel more in control, sure, do it. In the time it takes you to find something Continue reading →

Bottom Line: You Didn’t Have a Bad Reference, It’s the Interview

March 30, 2010 by Joyce Richman
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Q:  I recently lost my job and have not been able to find another. I left my last job on not good terms with my former employer and I think they’re giving me a bad reference. I’ve had a couple of interviews with different companies and was told each time that I’d be getting a second interview. When I wouldn’t hear back I’d call and they’d tell me the position had been filled. Is there Continue reading →

Job Search After a Felony

February 23, 2010 by Joyce Richman
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Q: “I’ve recently been released from prison and want to get back into my profession. I’ve been trying to re hone my skills but given my felony record am I just spinning my wheels? What do I say when I’m asked about the lapse in my employment? A. You’re not spinning your wheels, you will find employment, and you will have some real challenges ahead. Let’s start with the first hurdles to overcome, and go Continue reading →