The Jet Blue flight attendant event was the basis for my August 15, 2010 column in the Greenboro News & Record. I receive a few emails about my suggestion that there were other things to try before emulating the actions of the frustrated Jet Blue flight attendant.
An except from my column:
Understanding the other person’s perspective and knowing their story enables you to frame the exchange and navigate the intersection differently than you otherwise might. That’s not to say that you can yield to every argument or make peace with folks who just aren’t interested. What you can do is lower the intensity.
And some reader comments:
- I thought your column today was particularly good. The idea valuing others’ stories and moving closer to people you want to stay away from and talking more to those with whom you have little to say is outstanding advice. It is advice I have personally learned the hard way and advice I try to pass on to my clients. Thanks for a good, clear, useful column.
- Great article in Sunday’s paper. Very timely and very well written. Should be mandatory reading in the workplace! Now excuse me while I go blow off some steam………… I mean go listen to someone………..
Joyce Richman and Associates, Ltd.
jerichman@aol.com
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