Tag Archives: Listen

More than Techniques

I’ve written posts dedicated to the trials and tribulations of introverted employees who recognize their own potential while realizing that others don’t. I have described described techniques that the more quiet among us can use should they wish to become more visible, viable, and recognized members of the work community. I’ve received some feedback: Many people don’t like “techniques”. They have an aversion to behaving in ways that are contrary to how they see themselves. Continue reading →

Jet Blue Column Generates Responses

The Jet Blue flight attendant event was the basis for my August 15, 2010 column in the Greenboro News & Record.  I receive a few emails about my suggestion that there were other things to try before emulating the actions of the frustrated Jet Blue flight attendant. An except from my column: Understanding the other person’s perspective and knowing their story enables you to frame the exchange and navigate the intersection differently than you otherwise Continue reading →