Tag Archives: Human Resources

Loyalty on the Front Line

It wasn’t that long ago that business hired receptionists and clerical staff  to answer phones, set appointments, do some billing and, generally speaking, manage the public. They wanted these folks to be warm, friendly, helpful, and have a good work ethic. Now those jobs are called “front line” and they come with a warning: “be careful out there”. Companies still want their employees to meet, greet, and serve the public in ways that are inviting Continue reading →

All Talk + No Action = A Wake Up Call

An African American woman had a wake up call she’d like to forget but clearly remembers: Helen was an attorney in the legal department of a Fortune 100 company. She valued her work, her relationships with colleagues and the professional conduct of her company. A year or so ago, the company’s human resources department organized a minority recruitment task force; its purpose to attract people of color to the corporation. They invited Helen to join. Continue reading →

Interviewers: Ace the Interview

Interviewers who see themselves in the driver’s seat,  need to check their side view mirrors. Their would be  passengers can afford to be selective about where and with whom they climb aboard. Job applicants can get mighty frustrated when they arrive at their interviews and are told “we’re busy, come back tomorrow.” Most of them are currently employed and find it challenging  to arrange time off without neglecting their ongoing responsibilities, and nerve wracking to explain their Continue reading →